Travel, Trek & Expedition
Royal Nepal Group Pvt. Ltd. is a registered Company under the laws of Nepal. We accept your bookings under the following terms and conditions. These Terms and Conditions apply to all our services made available online and may change at any time. By accessing, browsing and using our website you acknowledge, agree to, have read, and understand the Terms and Conditions set out below. We therefore encourage you to read it carefully.
Booking :
Our bookings require:
Bookings must be done 48 hrs. in advance
No down payment
No deposit
Bookings are arranged for specific journeys in the future with Royal Nepal Group. For a booking, we require that you book a trip through Royal Nepal Group Pvt. Ltd via contacting us. By booking a trip through Royal Nepal Group Pvt. Ltd., you enter into a direct (legally binding) contractual relationship with us. Remember a booking is definitely accepted from the date when the company sends a confirmation invoice or email to you. It is at this point that a contract between the company and the client comes into existence.
Last Minute Booking :
Royal Nepal Group always believes in and specializes in small group treks and tours. The sooner you book the better it is going to be. We also offer private treks for your customized dates as well. Last-minute bookings are generally for those clients who missed out or could not confirm booking trips within a short period. We as a trekking outfit have made special booking provision with regard to the Nepal trips. We can somehow accept your last-minute booking with the full amount (100%) if the payment is made within 24 hrs. before the start of your trip. Similarly, we are always initiating and willing to operate Nepal trips anytime as per the situation’s demands and priority. For more information on this, you can dial +977-9818349050 or email us at info@royalnepalgroup.com.
Trip Postponing or transferring Policy :
Sometimes the occurrence of situations is such that it is beyond our control and we have to either postpone the trip or transfer the trip in favor of others. Under such circumstances, a written notice should be sent to us 30 days prior to the trip departure date. A fee of $100 will be charged to postpone the Nepal trips.
For transferring your booked slot, you can recommend any fit person within 30 days before you actually start your trekking journey. You have to drop in a mail requesting us for the transfer upon receipt we will do the needful. The referred person slated to trek has to get all the mandatory documents duly signed for the trek completely.
Flexible advantage of changing the travel date free of cost :
Get a flexible booking policy advantage and hassle-free peace of mind in case travel plans change or get postponed. While you book with us you get an assurance that you’ll have the option to re-book it again whenever you are ready to do it. However, you need to notify us about changes to your travel plans at least 7 days before your scheduled departure. The best part is that you can pick any new travel date as per your convenience and ease with no change in the cost at all.
Payment Policy :
Note
-All the trip prices quoted on this site are in US dollars ($USD).
-All payments can be made in foreign currency that is accepted by the Nepal Government. We accept the following:
You can do this by choosing one of the following payment methods available:
1) Can I make an online payment for trekking in Nepal? Is it secured?
Yes, you can book your trip online and pay by Major credit card online instantly. It is a 100 % secure site and System; we are connected with one of the trusted banks for online payment using credit cards. For your convenience, we have an online payment button below. It’s just a click away to book your trip instantly for trekking in Nepal.
2) Payment Via Bank transfer :
Below are our Bank Details:
A/C No.:
Account Name: Royal Nepal Group PVT. LTD.
SWIFT CODE: MBNLNPKA
Bank Name: Mega Bank Nepal Ltd.
Thamel, Kathmandu
3) Payment by Credit card using our website :
If you choose to use your credit card for the payment then do note that there will be a 4% bank commission charge for card processing fees.
4) Company cancellation Policy :
We understand the fact that sometimes certain things can happen due to which the plan needs to be changed and it’s unavoidable. This can lead the client to cancel the pre-booked trip. In exceptional cases, and unexpected series of events or circumstances the cancellation policy differs. In the worst case, if conditions require cancellation of the trip, in such cases; we provide a reimbursement of the advance payment as per the company’s policy. Our cancellation policy is quite flexible and better than the other trek and tour operators.
If the client feels the need to cancel the trip, he/she has to submit an email framing an authentic reason(s). Upon receipt of the email the refund procedure will be executed as mentioned below: –
In the event of cancellation of any kind of pre-booked trip, please be informed that the 20% deposit will be deducted as a trip cancellation fee. It is applied as soon as you confirm your booking with us. Please be reminded that this 20% deposit is non-refundable.
If cancellation is made within a week (7 days) of departure or upon arrival in Kathmandu we provide a full refund.
For cancellations made less than 48 hours prior to the departure date, 20% will be deducted from the total amount of the trip. (Minus any transaction fees)
We don’t provide any refunds to those clients who drop out of the journey voluntarily regardless of the reason after the commencement of the trip. There is no refund on the unused amount based on the itinerary. Similarly, no refunds are applicable for unutilized facilities such as accommodation, transport, sightseeing, meals, or services.
Note: In case of refunds, we will process this immediately, though it might take 7 to 10 days for the process to go through the bank. Please be patient.
5) Itinerary Alteration :
The itinerary is subject to change at the discretion of the tour leader, for safety reasons. The tour leader may suggest alternative itineraries and/or activities for those given in the program for the group to choose from.
Where ferry timetables are applicable, the schedule may change due to weather conditions and/or last-minute changes from the ferry company.
6) Passport and Visas :
All clients must possess a passport with at least 6 months of validity from the return date. Along with a passport, you must obtain a Nepalese Visa from a Nepalese embassy, consulate, or diplomatic agency in your country, in a neighboring country, or upon arrival at Kathmandu Airport. Nepalese visa costs are incurred by clients.
All necessary documents (including visas, permits, insurance, etc.) must be presented to corresponding authorities and to us prior to your tour.
7) Privacy :
The documents that you provide for the trip will be safely kept by Royal Nepal Group Pvt. Ltd. We will ask for some important and necessary documents from you for legal use and to fulfill the government laws only. We assure you that we will not disclose any of your documents for any other purposes. Your privacy matters. Your documents will be safe with us.
8) Medical Conditions and Special Requirements :
Please notify us in writing about any current physical conditions at the time of booking. Include any medical condition or any other mental and physically challenged condition that may affect your fitness and ability to travel. Failure to inform the company at the time of booking may result in an inability to travel. Generally, failure to disclose such conditions at the time of booking gives the right company to charge 100% cancellation fees to the client.
Additional considerations for your trip that could result in an inability to travel include, but are not limited to as age, mobility, pregnancy, and other physical or mental conditions that could inhibit your ability to travel. For such cases, we suggest you check the trip itinerary carefully and understand the risks and dangers of each trip prior to booking. We are more than happy to answer any questions or concerns you may have. We offer plenty of different trip types and we would be happy to discuss your plans in order to find the perfect trip to suit your needs.
The company is not entitled to provide any special facilities unless it has been agreed to in writing prior to the trip. The company will always make the best effort to suit clients’ special requests including dietary requests, but such requests do not form part of the contract and therefore the company is not liable for not providing these requests. Medical facilities may differ from country to country; thus, the company makes no representations and provides no warranties in relation to the standard of such treatment.
9) Children :
A legal guardian must accompany all travelers under the age of sixteen. Do take note that no unaccompanied minors under 16 years of age are accepted. And in the case of minors, all personal gears accompanied by them are the sole responsibility of their respectable guardian.
10) Insurance :
Royal Nepal Group Pvt. Ltd. puts in a lot of effort to ensure the safety of all our clients. But we also strongly recommend our clients purchase a comprehensive travel/medical insurance package that covers incidents, natural calamity/disasters, helicopter evacuations, personal accidents, trip cancellations, etc. prior to the commencement of your tour. Do remember that personal travel insurance is not included in our tour price.
11) Risk and Liabilities :
Royal Nepal Group Pvt. Ltd. always strives to make each and every client’s experience unforgettable, pleasant, and problem-free. However, Royal Nepal Group Pvt. Ltd. will not be responsible for any unusual cases like accidents, damages, loss, delays, flight delays, cancellations, and any other natural disasters. Any additional cost incurred due to such events not in our control is the sole responsibility and charge of our clients. Royal Nepal Group Pvt. Ltd. reserves the right to modify any arrangements required by and made on behalf of clients.
Uncertain and inherent circumstances can lead to changes in the trip. Therefore, Royal Nepal Group Pvt. Ltd. shall not be responsible for any changes in the itinerary because of unavoidable circumstances like government restrictions, landslides, road blockages, political strikes, cancellation of flights, delays, sickness, or accidents. Additional costs incurred during this time should be borne by the clients themselves.
12) Publicity :
Royal Nepal Group Pvt. Ltd. uses the images taken by clients during the trip without prior notice, recourse or compensation. These images have been used for publicity and promotion purposes through different mediums. You should agree to this for permission, if you do not, please let us know.
13) Complaints and Issues :
If you have any complaints while on a tour, please let your guide know so we can try to fix the problem immediately. Royal Nepal Group Pvt. Ltd. will always be in touch even while on the tour or trek so that we can solve your problem as soon as possible. And after every tour, you are free to comment on our services, both good and bad. We appreciate the feedback and we always want to improve to serve you better.
14) Partner with us for life :
We firmly believe that partnership is a fundamental necessity for achieving better results. Over the years we have met some of the most outstanding people and organizations in the travel industry and have recognized the importance of working side by side with them to provide quality services. Today’s main challenges for travel agencies include market variations, turning positive-minded visitors into loyal customers, and offering travelers better services before, during, and after the trip.
So, in order to deal with these challenges, we work side by side with leading travel companies to build a new pipeline of qualified leads. Our partnerships are driven by a shared vision of the future of travel technology and the ambition to continuously fuel innovation. We value diversity, synergies, and teamwork, and strive for excellence. If you are a trekking/expedition company, we can form an ideal combination of mutual relationships. We will arrange Nepal trips on your behalf, and you can design the tour for our trekkers in your country likewise.